pastor – Southwest Conference Blog

Changing Pastors: Using This Liminal Time Wisely

The time between what has been and what is coming up for us is liminal—meaning it is a threshold space, ripe for the transformation of deep spiritual work. It is when you are “betwixt and between,” packing your bags (metaphorically and literally) for the journey ahead. For churches, there is no more liminal time than that period after one pastor has left and a new one has yet to be called.

As a spiritual director, I work with individuals as well as church boards, navigating major transitions in life. Church boards request assistance with the spiritual practice of discernment: making faithful choices through prayer, deep reflection, gathering of information and using imagination and intuition to discover God’s desire for them. Discernment is essential in this period, not just to find the next pastor but to see clearly who you are, right now, as a church.

Many churches use an interim pastor for just such discernment, which is good because interims are trained in helping a church set the stage for what’s next. What follows here is just one suggested process for taking a look at what you want to hold onto and what you may want to let go of while you are in-between pastors.

Taking inventory

The first step in any intentional move through a threshold is to take stock of what was. This is the time for your leadership team to be completely honest about how effective and healthy your church has been with your last pastor at the helm.

What to keep?

What values, work habits, boundaries and agreements served your church well? Do you want to keep those “as is” or look at them with new eyes? This is the time to evaluate that.

This account is what spiritual directors call “a long, loving look at the real,” and what 12-step programs refer to as the “searching and fearless moral inventory.” Start with the positive and use your understanding of Appreciate Inquiry. Ask:

When did we feel most effective and alive in ministry?
What do we value most about this church and its mission or work?
When we look back at this church a few years from now, what do we imagine was our greatest strength, learning and accomplishment?

Develop a historical timeline for your church. Draw a horizontal line on large section of butcher paper with the year the church was founded at the left side of the page and the current time on the right.

What have been the high points (that the leadership can remember)?
Mark those times when the church went through important periods of growth—both spiritual and physical growth. Note anything of interest that happened in the life of the church.
Once you have a timeline full of landmarks, spend some time in prayer reflecting on what you notice. What memories from what was does your leadership want to build upon as you move to what’s next?

What to leave behind (and learn from)

Not every experience at your church needs to be repeated! Some are best used as learning experiences. Consider what has been dysfunctional in your congregation and needs to change. No need to start playing the blame game. This is just a chance to step back, observe the history non-judgmentally, and notice what you don’t want to pack and unload on your next pastor. What values, work habits, boundaries and agreements need to be re-evaluated?

When did this church feel least effective and least energetic?
What just plain didn’t work and we don’t want a repeat of?
Where were the stumbling blocks for your congregation? How were they met?
What new values, habits, boundaries and agreements do we want to establish?

Take another look at your timeline. Now make notes of those events or seasons where leadership felt most challenged. Recall how the relationship with God felt at that time. What did you learn? Bravely facing and reflecting on these low points are where the greatest transformation for the future can take place.

Creating a “rule of life”

After you identify where you want changes made—how you will do things differently—write these down and consider how you might turn this into a “rule of life.”

A rule of life is a valuable spiritual practice handed down from early Christianity. It’s an agreement we make with ourselves (and God) about how we will connect with God; connect with others and live out our faith on a regular basis. Some examples of agreements and “rules” from prominent spiritual leaders and communities of the past include[1]:

St. Benedict’s Rule

Practice hospitality, read the Bible and the church fathers, develop a rhythm of prayer and work.

Rule of Taize

Practice common prayer three times a day, have interior silence, practice mercy and avoid judgment.

Dorothy Day

Look for Christ’s presence in the poor, keep a journal, use the Jesus prayer.

Dom Helder Camara

Pray when others are asleep, see Christ in others (especially those who suffer), be prepared to give up power, privilege and prosperity.

Rev. Dr. Martin Luther King, Jr.

Walk and talk in the manner of love for God is love, pray daily to be used by God in order that all may be free, observe with both friend and foe the ordinary rules of courtesy.

Notice many of the rules start with the word “practice,” since very little of this comes naturally to us. It takes work. Add to your rule those practices that help your leadership team and congregation move into this new era grounded in God and approaching the work with hope and confidence.[2]

Let’s say your leadership team decided it wants the next phase of the church’s life to focus more on spiritual formation through working in small groups together. Your rule then would include a statement similar to: Practice prayer, faith sharing and Christian community building through an emphasis on spiritual formation in small groups.

Developing a rule will help your next pastor know what you value and what your hopes are for the next phase of congregational life. Certainly you will want to revisit your rule from time to time to see if you’re practicing it and if it needs to be adjusted. It’s a rule of life, not necessarily a rule for the rest of your church’s life.

Be sure to schedule in time for prayer and reflection on all of this as a leadership team. Discernment is not just about making a choice—it’s about how we make a choice. The more we intentionally enter discernment, the more it becomes a way of life, staying in touch with the Source of Life so that when we make choices, we do so with the help of the Holy Spirit.

“What’s next” is ultimately unknown. Some things you can’t control and simply cannot pack for! There are many variables. You may need to hold your vision for what’s next lightly. And trust that the transformation your church experiences during this liminal “in-between” time is the preparation it needs for the other side of what was.

Teresa Blythe is ordained in the United Church of Christ (UCC) to the ministry of spiritual direction and works as a spiritual director for First UCC Phoenix. She works with individuals and groups in spiritual direction and does organizational discernment work through the Sacred Transformation Project. She may be reached at teresa@teresablythe.net.

[1] For more on how to develop your own personal rule of life, see William O. Paulsell’s book Rules for Prayer. (Paulist Press)

[2] Need help finding spiritual practices for your rule? Check out my book 50 Ways to Pray: Practices from Many Traditions and Times (Abingdon Press).

A Plea to Progressive Pastors: Stay Put.

by Kenneth McIntosh

Once in awhile I get asked by acquaintances in my town, “How are things at the new church?” The question comes because I’ve served two congregations in Flagstaff, and folks who haven’t seen me in a few years still think of First Congregational as ‘Ken’s new church.’ I don’t qualify that phrase ‘new church’ when I answer, because I likewise think of First Congregational as my new church. And yet…when I look at the plaque on the sanctuary wall, listing the pastors who’ve served here, the longest tenure on record is five years, and I’m almost to my fourth year, so I’m actually one of the longer-tenured ministers at this church.

Historically, five years is not a long pastorate. In the 17th and 18th centuries, ministers were expected to answer a call to service and then remain at the parish of their calling until death. One of my favorite spiritual writers from antiquity, Thomas Traherne, said : “It is no small matter to Dwell in community or in a congregation, and to convers there without complaint, and to Persevere Faithfully in it until death. Blessed is He that hath Lived there well, and Ended Happily.”

A millennium before Traherne, one of the greatest influences on Western Christian thinking, Saint Benedict, added a fourth vow to the monastic calling. Monks were already expected to take vows of purity, simplicity and obedience: Benedict added to that ‘stability.’ He explains in his monastic rule: “We vow to remain all our life with our local community. We live together, pray together, work together, relax together. We give up the temptation to move from place to place in search of an ideal situation. Ultimately there is no escape from oneself, and the idea that things would be better someplace else is usually an illusion. And when interpersonal conflicts arise, we have a great incentive to work things out and restore peace. This means learning the practices of love: acknowledging one’s own offensive behavior, giving up one’s preferences, forgiving.” There’s universal wisdom in Benedict’s appeal.

This call for continuity in one’s place is especially vital for Progressive churches in our time. James Wellman, Professor and Chair of Comparative Religions at Washington University, recently published a blog with the provocative title Is there a Future for Progressive Christianity? on Patheos. I am sorry to say that Professor Wellman’s research leads him to answer in the negative. Surveying the landscape, he finds precious few growing Progressive congregations. His take on decline is interesting: he notes that the most influential and successful Progressive ministers are leaving local congregations to pursue careers writing and speaking in other venues. Examples are Rob Bell and Brian McLaren (of course there are exceptions to this—i.e., Molly Baskette ). Wellman points out that Progressive Christian leaders seem more enthused about spirituality –in-the-world than they are about churches as institutions insofar as it’s easier to be successful as a speaker/ writer-at-large than as pastor of a local congregation.

There’s a real allure to this way of thinking. My editor keeps pointing out that while church attendance in America is declining, there’s increased demand for our books on spirituality from a Christian perspective. Why not leave the ecclesial sinking ship and focus on a broader audience? One of my closest friends in spiritual leadership has left working in churches and has no desire whatsoever to return to such employment, finding it much easier and more rewarding to be a speaker-and-writer at large. And another (possibly related) trend: while congregations are declining, the demand for chaplains in the workplace is currently growing, which explains why a number of my previous fellow pastors are now working full time as chaplains. For ministers who remain committed to local parish ministry there is a draw to seek greener pastures in other pastorates. I’m sympathetic: some of them have ‘pastor killer’ churches that are impossible situations, and some are burnt out casting themselves against the granite of congregations unwilling to change.

And yet, there is need for pastoral longevity in local congregations. Thom Rainer points out that the average US pastor stays less than five years, and lists reasons why transitions are not good for churches (his research is not limited to Mainline churches, but I believe these observations nonetheless apply to Progressive congregations): Six Reasons Why Longer-Tenured Pastorates Are Better.

Most pastors would welcome a magical ingredient that would help their to prosper, yet they may overlook the simplest ingredient for success: stability. It’s a repeated observation—and one I confirm from two of my four experiences as minister—that one’s ministry deepens and becomes more effective after year five at a church. It can be tough to stay in a difficult situation, but it’s rewarding not only for the minister’s personal growth but also for the benefits to the church. In our rapidly changing Post-modern world, the ancient admonitions of Saint Benedict and others may be truer than ever: inasmuch as we can, we Progressive pastors need to stay put.

Funding Your Church Plant: The Right People Should Pay for It… And It’s Not the Pastor’s Kids

by Ryan Gear

I occasionally coach church planters, and there is a common denominator between all of them.

They are underpaid.

Nondenominational planters especially are underpaid because they often lack the deep pockets of denominational funders. Unfortunately, some denominations underfund plants, as well, not realizing that an investment in effective planters will eventually result in far more denominational growth and funding.

On top of these challenges, it is very difficult for pastors to raise funds from the new church’s launch team, because so many people in our culture parrot cliches about pastors being in it for the money. Contrary to 30-year old cultural memes still justified by the unethical actions of 1980s televangelists, most pastors are not even close to being in it for the money. Megachurch pastors aside, the average pastor makes about as much as the average schoolteacher. Just like schoolteachers, most pastors are grossly overworked and underpaid.

So, an inspired, idealistic, well-intentioned (and naive) pastor goes out into the field to start something that brings hope to lots of people, totally unmotivated by money. She sacrifices, works long hours, spends less time with family than she wants, inspires people, and pulls a new church together. She tends to downplay her own needs, while the growing congregation appreciates her dedication but is unaware of the daily financial pressure she feels.

Then, after a few years of struggling to pay the pills, she is forced into a another line of work to make ends meet. The church can’t even hire a successor because they don’t pay a competitive salary and never have. (A friend pointed out that the same thing tends to happen with new nonprofits, whether they’re churches or not.)

Like everything else in life, the truth is that someone will have to pay for the new church. Every pastor has a right to earn a fair, honest living, and any congregation that wants to be viable has the responsibility to fund it.

If, as a planting pastor, you struggle to ask for a raise or to believe that your family deserves for you to be paid fairly, here are a couple of questions for you:

Should the financial obligations of a church be spread across the whole congregation, or should they be placed squarely upon your family?

In other words, which is easier, for everyone in a 100 person congregation to give $5 more per week (which adds up to $26,000 per year), or for your kids to have less than they need because you are underpaid by $26,000 per year?

Compensating a pastor fairly is actually a small sacrifice if the expense is shared by the congregation. Either the congregation pays the bills or the pastor’s kids do. It’s one or the other.

What if you don’t have children?

You probably will someday, and they will be affected by the financial decisions you make now.

How would the people in your congregation respond if they actually knew the financial toll the plant takes on you, and if you’re married, the toll it takes on your marriage?

They would probably feel embarrassed and immediately take steps to pay you adequately. If not, then it might be time to leave and let them face reality.

If they simply had more information about the average compensation for pastors, they might make it right far more quickly than you think. Perhaps Googling “pastor compensation guide” and sharing it with your elders or church board would be a good first step. Or perhaps you could invite a church planting coach or consultant to talk with your board and speak the truths you find it difficult to say. They are probably more open to reality than you realize.

Whichever you choose, remaining underpaid until you no longer can is not an option. It will simply ruin your financial future, and you will eventually leave the church because you have no choice. Your congregation will then realize that they have to give the pastor who follows you a massive raise just to be competitive, and they will probably wish they would have done more to help you.

It’s better to be humbly honest now and let them know what you need. The right people should pay for your church plant… all of the people in it.

5 Gifts for Postmodern Faith Communities

by Karen Richter

First, gentle readers, a confession: I’ve got a lot at stake in this whole church thing working out. I suspect that most of you do too. I begin by letting you know that this might be way off-base as I definitely have a pro-church bias. You’ve been warned. I also begin with a bit of clarification; in the title I mean “all churches doing ministry in the 21st century, in this time of movement out of Modernity and toward whatever is next.” To state the obvious: some churches are already postmodern and some are not. The clarification wouldn’t make a very good permalink.

So what is church? What’s the purpose? What are we doing and why do we do it?

In my own answer I’m indebted to teachers in the tradition of the Ecumenical Order and its contemporary offspring: Realistic Living and Profound Journey Dialog. This is a whole rabbit-hole, but I tell you this just to make clear that these ideas aren’t my own.

Church is people who are watching, waiting, and acting.

In the words of H. Richard Neibuhr, church are those sensitive and responsive people who are first to perceive God’s work in the world and first to respond. To me, this is beautiful imagery. I imagine millions of sensitive and responsive people, those who care, looking around, finding God at work, and joining in. Church folks are the “what’s next?” people. In my mind, all of us sensitive and responsive ones are pausing every once in a while, looking toward the horizon, testing the winds… to see if God is moving in a new way in our world.

Despite this lovely calling to pioneer God’s work in the world, the church isn’t doing so well. You don’t have to look very far to find various bloggers, authors, ministers, and public personae having a big conversation about how close to death the institutional church is in our time. I’m not interested in having that debate. It’s clear that church has changed, is changing, can anticipate additional changes. Because I believe in celebrating and being thankful for what is, I’m looking for the gifts in all this change.

Gift #1: Smallitude
One of the biggest challenges facing the church is the commoditization of worship and community life. A couple of examples will give you a feel for what I’m getting at. I work at a church with an unabashedly progressive theology. Every summer, some of our families attend Vacation Bible School programs at other churches with very different dogma and cosmology. It’s something wholesome for the kids to do in the summer. A couple of years ago, I got an email right before Christmas from a family explaining that they would be attending Christmas eve services at a church closer to their home. Every church has candles and Silent Night, right? I’m not criticizing these families’ decisions, but I am pointing toward an idea that, for many people, church is something that fits or doesn’t fit the family’s needs and schedule, much like sports teams and music lessons. Folks shop around, and churches put their best foot forward to get in on the action. It’s consumerism and it seems so natural, so much ‘just the way things work,’ that we can’t see it.

We’re better when we’re smaller.

Last year, I got a birthday card with a cartoon of Jesus on the front, captioned ‘Jesus on Twitter.’ His little thought balloon said, “Twelve followers… Sweet!”

Smaller means more intimate, less pretentious. Smaller means more consensus and fewer committees. Sometimes smaller means more REAL.

Gift #2 Permission to put Vision in the driver’s seat… and stop using the R-word!
Big churches have lots of programs. There’s not a thing wrong with programs. But programming (lots of Bible studies, small groups, family activities, fitness plans, travel) can be a distraction from a congregation’s shared vision.

When a faith community puts an emphasis on programs, they run the risk of people leaving when the church down the street offers a program they like better. So program planning becomes a vicious circle: offer more, fancier, more polished programs in brand new buildings or via shiny fast technology. Church leadership becomes focused on numbers and fear. A church focused on numbers and fear – no matter how nice their brochures or how hip their website it – is dying. We are tempted to measure success with spreadsheets and numbers rather than with transformation.

The alternative is to let vision run the show. A shared, energizing, hopeful vision for the future – not just the future of an individual church, but the future of a movement, the future of the earth community. It’s risky, occasionally chaotic. But it’s exciting.

When vision drives the church and becomes the center of decision-making and resource allocation, the church no longer needs to worry about being relevant. (Side Rant: I HATE talk about getting relevant. Bleh.) We get behind the vision, do the work we are called to do, and leave the judgments for history to decide. In other words, when we are busy working, we don’t have time for hand-wringing conversations about being relevant.

Gift #3 Relationship gets more than just talk
All churches talk about relationship. It’s a buzzword. The hype around relationships is crazy-making. A friend of mine had an interesting experience with a large Phoenix church. The relationships this church seemed ready to build were with her husband (with a manly, trade show vibe) and with her children (with contemporary music and lots of technology). When they stopped attending, no one noticed.

Everyone’s a pastor. Everyone is a caregiver. I struggled with this in my first year as a church staffer. I had this idea that I would swoop in, fix the education programming (meaning, that I would fill a calendar grid with classes and speakers), and things would just get magically better. Caregiving was just not in the picture. Then I helped lead a retreat (more programming! LOL) in which there were two people in a lot of pain. One was grieving; the other was working through some painful experiences in her past. This second participant had an obvious ‘tell:’ when she would talk about her family life and the difficulties they had experienced, she would grin largely and nervously. The grin masked, just barely, the struggle. I did a lot of caregiving that weekend and since. It’s changed the way I listen, the way I show up, the way I measure my accomplishments in any given week. I’m still growing in this area and feel so grateful for the grace my community shows me as I learn.

Everyone is a caregiver.

Gift #4 Getting Creative… because it’s required
In the 1950s when everyone went to church, I imagine that creativity was a luxury. When everything was going well and the church was ahead on budget items, the staff would get creative.

These days, creativity is an everyday thing. Newly minted M.Div. graduates get creative when putting together their call to ministry in order to become ordained. Children’s ministry teams get creative when they don’t have a budget for the off-the-shelf pageant or VBS curriculum. Churches discover that they have gifts sitting RIGHT THERE IN THE PEWS! Chefs, teachers, organizers, plumbers, drivers, engineers pitch in to do the work we are called to do.

Gift #5 Lay Leadership Gets Real
Again, I imagine that in days gone by, lay leadership was something a little extra. Churches set aside a day in the fall to recognize the church board chair and the Sunday School teachers. Isn’t that nice? The niceness was propped up by a culture of single income nuclear families and at-home caregivers.

Now, there is less of a division between authorized ministry and lay leadership. More ministers have day jobs to pay the bills. We are getting rid of the idea that being called to ministry requires a Rev in front of your name. These are “fighting words” for some of my friends and colleagues, and this warrants much more digital ink, but this is what I see.

Additionally, despite the necessity of intensive volunteer work and expertise and involvement, there are fewer June Cleavers in our pews. There’s a squeeze of time that we are all living with. AND YET… I see busy and passionate people at board and team meetings every week, prioritizing God’s work over the millions of distractions technology and culture afford us.

Church is people who are watching and waiting – looking toward the margins to see the next place where God is at work. Church is people who are acting – serving peace and justice on behalf of all. These pioneering actions continue to happen despite the naysayers who are ready to write the church’s obituary. A smaller church for postmodernity can be MUST BE a visioning church, a caring church, a countercultural church, a serving church.

I hope I’m at least a little bit right. I’m leaning in with this church thing. Peace to all.

Preaching Sermons People Remember

by Ryan Gear

A friend of mine was telling me about his pastor’s sermons recently. He said that his pastor uses sermon props every single Sunday and seems to be trying to make his sermons “cool.” My friend confessed that, in spite of the props, he can’t remember a single point from any of his pastor’s sermons. He said the sermons seem gimmicky, and they just aren’t memorable. Of course, I hoped he wasn’t secretly talking about my sermons and that this wasn’t some kind of subtle intervention for me.

For anyone other than a blazing narcissist, preaching is humbling. You study and prepare. You pray for God’s Spirit to move. You stand up and speak from the heart, laying yourself bare. Then after the service, some well-meaning member of your congregation makes a comment revealing that he was completely oblivious to everything you said. No wonder Sunday afternoons are described as the pastor’s hangover. After all that work, we at least want to know that people will remember something from our sermon.

There could be several reasons why the above pastor’s sermons aren’t memorable. Maybe it’s the use of props every weekend that makes all of the sermons run together so that what is supposed to be creative and memorable is not. Maybe the pastor is parroting clichés instead of sharing profound content. Maybe he’s trying to make too many points in his sermons, and the content gets lost in the rubble.

Emotion and Memory

It turns out that there could be another reason. Some psychological studies have supported the theory that we more vividly remember ideas or events that move us emotionally. According to their findings, we are more likely to remember what we feel, what moves our emotions. In a University of Arizona study, psychologists Reisberg and Hertel suggest that we remember parts of events that produced an emotion in us, and we forget parts of events that did not produce an emotion in us.[i]

In Memory and Emotion, the same authors site two separate studies that used visual images to produce an emotion in participants. The result should make every preacher shout “Hallelujah!” They found that it was not just the visual images that created powerful emotional memories, but it was the story connected to the pictures that produced emotion … in other words, pictures with narration! While visual images aided in the telling of the story, it was the spoken word that produced the powerful emotional memories in participants. In both studies, memory was enhanced by the emotional experience created by narration!

The implications of these findings on preaching are obvious. Your sermons are the narration, and you can give your congregation mental images coupled with stories that move them emotionally, so that they remember the images.

To be clear, I am not encouraging emotional manipulation. Manipulation is always wrong, and insightful people can tell if a speaker is feigning emotion or telling a schmaltzy story just to make them cry. The truth is that life itself is intensely emotional, and if you preach sermons that matter to life, you will move people, and they will remember what you say.

Here is an example. Last year, Pope Francis stopped a parade and walked over to a man suffering with a disease that has produced skin deformities all over his body. As the Pope walked toward him, no one was prepared for the emotional impact of what the Pope would do. The Pope wrapped his arms around the man, kissed his forehead, and prayed with him for about a minute. On its own, the Pope’s warm embrace of this hurting, often-rejected man is a powerful image.

The narration is the man’s story. His name is Vinicio Riva, and he has suffered from this disease since he was 15 years old. Get this. Since developing the disease, he has felt rejected by his father.[ii] His father, who is still living, is embarrassed of him and rarely shows any affection toward his son. Vinicio has walked through life feeling the continual stares and rejection of other people, including his own father. That all changed, however, when the Pope embraced him on international television. Even though Vinicio’s father rejected him, the Holy Father, and Vinicio’s Father in heaven, embrace him as a beloved son. That’ll preach! Your congregation will never forget the unconditional acceptance communicated by that powerful image coupled with moving narration.

Here are some ways to tell if you’re preaching sermons that move people:

Does it move you?

Do you feel the importance of what you’re saying? If not, why bother? Find something that moves you, or why preach it?

Are you communicating with passion?

You will, if the content matters to you. Let your emotion show in ways that are appropriate to your context. Even well mannered, upper middle class Americans want to be moved. They want to experience life in all of its fullness, and you can help them do that.

Do you tell true-to-life stories to illustrate your sermon point(s)?

Stories, or plot lines, are what move us emotionally. You will not move people with a bullet point list, alliteration, or academically presented information. Of course, sermons do present information, but in order to move people, you have to illustrate information with emotionally powerful images and stories.

When you tell stories, do you communicate the real emotion that would be expected in that story?

Some pastors tell cliché-like simple stories that skip over all of the real emotion that someone would experience if they were in that story. Life is not a tidy little fable. Ask someone who is facing a crisis right now. Cute little stories lacking emotional depth do not speak to someone whose child has been diagnosed with a disease, someone wrestling with questions, or someone who is facing relational brokenness.

Tell stories that are true to the deepest pains and highest joys of life. Ask yourself, “How do the various parts of this story make me feel?” Then honestly communicate that emotion as you tell the story.

Most importantly, are you in touch with your own emotional life?

If you are not aware of your own emotion, you will not be able to connect with your congregation emotionally. This is the most important point. When you get real about what’s going on in you, then other people will see your emotion and connect with you on a deep level. Get honest with yourself, and preach from your gut!

Something that has helped me become more aware of my own emotions is self-monitoring. It sounds incredibly simple, but in actuality, it requires courageous and focused soul-searching. To practice self-monitoring, ask yourself, “How do I feel right now, and why?” Try this a few times a day, and see what happens! You may discover sources of your feelings that you never imagined… and you will know how you feel and why.

When you feel it and communicate it, they will feel it too. As you couple powerful images with moving narration, both you and your congregation will be emotionally affected, and the result will be a sermon they remember.

People remember your sermons when you move them.

[i] http://www.u.arizona.edu/~nadel/pdf/Papers%20as%20PDFs/2003%20PDFS/Reisberg%2003%20.pdf

[ii] http://www.nydailynews.com/news/world/disfigured-man-speaks-pope-loving-embrace-article-1.1529537